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Shipping / Returns


Returns Policy:

You may return new and unworn items within 7 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All items must be returned with all boxes, papers, warranty cards and any other material shipped with the item (including any gift with purchase, etc). Pre-Owned, Closeout and Sale items marked final sale may not be returned. 

You should expect to receive your refund within one week of our reciept of the item. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. No item will be accepted without an approval code to be written and displayed on the outside of the box.

Shipping:

We will ship items with in the continental USA. WE DO NOT SHIP INTERNATIONALLY.  Orders will be shipped only after payment is approved and your billing and shipping address is fully verified with your credit card company, which can take several days.

All orders MUST be shipped to the BILLING NAME and ADDRESS on file with your credit card company (unless shipping to your work)! If shipping address is different, you must first call your bank and add this new address to your profile as a temporary alternate address. If you are shipping to work address - a name of the organization and general work phone number must be included for verification purpose. 


If an item you have ordered is temporarily out of stock, you will be notified by an email or a phone call. You will NOT be charged for any item until it is ready to be shipped. All packages are shipped via USPS to a physical address only (No P.O. Box or an APO/FPO) with an e-mail tracking notification. All packages with insured value over $200 may require a direct customer signature per carrier policy. 

 

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